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Configure support settings in WHMCS

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Distributors must support the products they sell, and your customers may need to get some support, which is unique in WHMCS that allows users to make changes to the entire career support system

Steps to access the Support tab:
 

Step 1: Go to your WHMCS administrator and sign in

Step 2: Go to Settings and then select General Settings

Step 3: Select the Support tab

Step 4: This is how you have reached the Support tab. You can now fill in the settings to suit your needs

Step 5: Click the Save Changes icon

Data within Step 4:

Support Module: Contains a set of options within the drop-down menu
Ticket ticket format support: Key:% A - Large character % A - small character % N - Number % Y - year % M - month % D - day % I - Ticket ID.

Request a ticket reply list: The sort you want to use is sorted from the drop-down menu

Email Reply Entry Limit: The number of e-mail messages is determined every 15 minutes

View client sections only: In this box, a tab is added to display client sections only, so visitors will not be denied access.
Customer tickets require a login: Customers must sign in to view the customer's designated tickets

Knowledgebase suggestions: This option is selected if you need to show suggested KB articles to a user while entering a support ticket message.

Preview attachment thumbnail: Select this option for previewing image attachment thumbnails (requires GD)

Ticket Evaluation Support: If you need to allow users to evaluate support ticket responses from employees, you must select that option.

Ticket Closing Notes Request: Enables sending requests for ticket comments when tickets are closed

Prevent e-mail re-opening: This option is selected to prevent e-mail messages from re-opening closed tickets and sending e-mail and asking them to open a new ticket or update the existing card to customers.

Update last timestamp response: This option contains two sections that you can select the appropriate option for you.
Disable reply E-mail Registration: When that option is selected, customers are not allowed to reply to e-mail messages. Do not create an e-mail entry for ticket responses (the text is already recorded in the card to save disk space).

 SEO-friendly url addresses: In that option, you want to rename the htaccess.txt file to .htaccess in the root directory

Types of file extensions allowed: The types of files are entered and separated by a comma

Service status requires logon: In order to view server and network status pages, you must first log on.

Include product downloads: Include the "Include product" tag in the downloads directory

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